Return Policy

At Sentry Pac Pro™, we stand behind the quality and performance of every controller we build. Our goal is to ensure that your system arrives in perfect condition and operates exactly as expected.

Damaged or Defective Items
If your Sentry Pac Pro™ unit arrives damaged or if you discover an issue upon installation, please contact us right away. We will make it right as quickly as possible with a repair, replacement, or other appropriate solution.
To report damage or a defect, please contact:

info@sentrypacpro.com (or your preferred email)
Please include:

• Your name and order number

• A brief description of the issue

• Photos or videos of the damage (if applicable)
   

Returns
All sales are considered final. However, we are committed to working with you to resolve any concerns. If you believe there’s an issue with your unit, please reach out to us so we can assess the situation and offer the best support possible.

Warranty
Your Sentry Pac Pro™ system includes a manufacturer’s warranty covering defects in materials or workmanship. If a covered issue arises during the warranty period, we will repair or replace the unit at no cost to you.


Support
Our team is always here to help you get the most out of your Sentry Pac Pro™ system. If you have questions about installation, setup, or operation, feel free to contact us anytime.